Frequently Asked Questions

01.

General Questions

Huddlehumans is a global community dedicated to improving the mental health and well-being of every and any single individual. It doesn’t matter who you are, where you come from, or what background you have. We’re all humans and we are all here to help, every single one of us.

Huddlehumans at this current time is based on peer-to-peer support and having a communal/family feel. However, this might change in the future.

Huddlehumans does not deal with advice regarding medication, although Huddlers do share anecdotes of their experiences with medication. We will always advise anyone to see a mental health professional, for example a general practitioner (GP) in their local area when it comes to medication or diagnoses.

Yes, of course! We currently only speak in the universal language of English, however we do have plans to expand in that capacity in the future.

No, you absolutely do not have to. There is no obligation for you to answer anyone’s questions as Huddlehumans is an environment where privacy is respected and upheld at all times.

Yes, we currently have a community chat area in our discord server dedicated to community topics, general topics and off topics.

No. Any partnership, advertisement, or promotion has to be submitted to info@huddlehumans.com for review.

Yes, to a certain extent. You would have to follow the trigger warning and spoiler rules in both Discord and Telegram. If your story is too excessive in nature, there is a possibility that it would be removed for the safety of other Huddlers.

Firstly, we have an anonymous confession channel in our Discord Server that can be utilised if you are not feeling comfortable. Secondly, we usually do not encourage direct messages but the short answer is yes. However, it needs to be consensual by both parties and has to be requested in the common area first.

We gratefully thank you for your love, but we are not asking anything from you. Your participation in the community is already a blessing to us.

02.

Discord Questions

Discord is an instant messaging platform designed for creating communities. Users communicate with voice calls, video calls, text messaging, media and files in direct messages (DMs) or as part of communities called “servers”.

No you do not have to, although both apps differ in their functions e.g. Discord contains more in-depth mental health diagnosis channels and forums.

You should begin by verifying yourself and proceeding to read the rules channel to familiarise yourself with the do’s and dont’s of the community. Subsequently, you could check out the channel description channel to have an understanding of all the channels in our discord server.

An introduction would be good to break the ice but it is definitely not mandatory for you to introduce yourself if you do not feel comfortable to.

Starting out in discord might need a little bit of getting used to but once you get the hang of it, the community will definitely be a good environment for your mental health.

Commands are usually for entertainment purposes to introduce a little fun to the community. You can see what each command does by visiting the huddler commands channel.

You can report this in the support channel.

Voting allows the community to reach out to more people out there who require mental health support. You will be doing us a huge favour by voting for us.

Also, you will receive a custom made role for 12 hours which gives you access to secret channels in the discord server.

You can send it into the suggestions channel.

Please navigate yourself to the right side of the server and click on the bot called “ModMail”. Proceed to DM the bot your message of concern and our admin team will receive your report. 

To prevent his from happening again, please go to your user settings near the bottom of your screen -> privacy and safety tab -> and disable the option of enabling DMs from server members.

Please navigate yourself to the right side of the server and click on the bot called “ModMail”. Proceed to DM the bot your message of concern and our admin team will receive your report. 

Otherwise, ping/reply @🦅 moderator in the channel where the matter of concern has occurred.

That is called your Huddler Profile and you will be able to select these roles/tags in the channels under our reaction roles category.

Please note that this is not mandatory for you to do, especially if you are uncomfortable with people knowing about your personal experiences.

Yes definitely. However, please make sure you are chatting in the channel that is relevant to what you are sharing.

Please visit the channel description channel to have a look at what each channel is about.

Just type your birth date (DD-MM) in the birthday channel in discord and an admin will key it in.

03.

Telegram Questions

Telegram is a popular cross-platform messaging app that is widely used because it offers enhanced privacy and encryption features as well as support for large group chat features. It also has no ties to other social media platforms (both Facebook Messenger and WhatsApp are owned by Facebook, for example), which makes the service more appealing to some.

No you do not have to, although both apps differ in their functions e.g. Telegram contains a more general mental health discussion forum.

If you need to report a matter of concern to the admin team, please message @huddlereportbot. To tell who is a moderator, there will be a tag beside their name that outlines their moderator role.

Report this concern by sending a message to the admin team using @huddlereportbot.

Report this concern by sending a message to the admin team using @huddlereportbot.

If you are being added to groups without your permission, please use @huddlereportbot to alert the mod team (include the username of the person adding you, and the group you were added to).

To help prevent this from occurring in the future, you can adjust your privacy settings in Telegram. If you change it to “My Contacts” then strangers cannot add you to groups.

You will be able to do that in our community chat area in our Discord server.

No. Any partnership, advertisement, or promotion has to be submitted to info@huddlehumans.com for review.

Send the image into @huddlerfeedbackbot with a description of why you want to share it and it will be submitted for review.

About Huddlehumans

Huddlehumans is a global platform that strives to bring people together to challenge the social norms and stigma surrounding mental health.

Founded in 2017, we have endeavoured to provide a safe and non-judgemental portal for those with mental health issues to congregate and share their experiences. Recognising that mental illness is often an area shrouded in taboo and stigma, we made it a global mission to normalise mental health and continue to work tirelessly to break down barriers that prevent the disadvantaged from accessing mental health support.

© 2021 Huddlehumans. All rights reserved. Our website services and content are for informational purposes only. Huddlehumans does not provide medical advice, diagnosis, or treatment.